Consulting
We help you figure out what matters most to your customers and how best to engage them
Unpack Business Critical Issues
For companies to succeed in an ever-changing environment, they need to understand the economic and social impact that is shaping their customers. In order to compete, they need to be open to innovation and transformation. Our team of business consultants will help put your customer at the heart of your business, to drive sustainable growth and value.
What We Offer
Here To Journey With You
Our goal is to bring value to your business, which is why we engage in an open dialogue from the start.
To begin, we like to unpack what your business needs to move forward. From there we map out a well-crafted plan of action.
Innovation and Design Thinking
Using the design thinking methodology, we understand the user, debunk assumptions, and redefine problems, to identify solutions.
Customer Experience Optimisation
Using data and engaging methodologies, we provide insight into how to improve customer interaction across various channels.
Digital Strategy
We help businesses think differently about how to formulate practical strategies in order to effectively approach digital and customer engagement.
IT Cost Reduction
Using our 27 cost reduction levers, we help clients understand and reduce costs in their IT budgets, sustainably.
Process Efficiency
We help clients understand, re-architect and streamline their processes, and then implement solutions to effectuate change.
Operation Model Design
We help businesses organise and manage their resources to operate effectively and meet business objectives
Robotic Process Automation
We help clients understand candidate processes, optimise these to ensure suitability, and then deploy robots in order to automate tasks and processes in the workplace, minimizing error and boosting efficiency.
Our Approach
Innovation and Strategy
We conduct extensive research through competitor reviews and customer surveys to fully understand the current constraints. Ideation workshops are held to refine the findings and develop innovative concepts. Finally, we test the practical feasibility of any solution.
UX Lab
Realm’s UX Lab is set up to deliver a set of user tests, analytics and diagnostics in order to pinpoint issues with your digital products, uncovering your customers’ experiences and how to improve them.
Customer Experience Optimisation
We provide you with insight into how, why, and what customers want by developing in-depth “Needs Statements” based on interviews, research and analysis. We will map out the customer journey, and their overall perception of the experience when engaging with your business.
What sets us apart?
- We are here to serve you and help you solve your problems.
- We journey alongside you, giving you the framework to identify where the value lies and how to realise it.
- Our people. Not only do they have the skills you need, but are motivated to deliver.
- We believe in unleashing the potential of our people, and our customers.
