E-commerce from strategy to store, under one roof

Strategy, design and development under one team. We stay involved across the full journey and invested in the business behind the store, from the first conversation to long after launch.

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Where online stores lose the sale

Most stores that underperform are not failing for mysterious reasons. It usually comes down to the same handful of problems, and every one of them is fixable once you know where to look.

Slow pagesPeople decide in the first few seconds. A store that drags, especially on a phone, loses buyers before they have seen a product.
Navigation people fightIf a customer cannot find the product, they cannot buy it. Weak search, cluttered menus and poor filtering turn ready buyers away.
A checkout that leaksMost abandoned carts are lost at the checkout. Extra steps, forced account creation and costs that appear late are where the sale quietly disappears.
Built for desktop, used on mobileThe majority of shopping happens on a phone. A store designed for desktop and squeezed down to fit loses most of its audience.
Invisible to search and AIIf search engines and AI assistants cannot read your catalogue, they will not surface it. That is a growing share of how customers now find products.
Nothing that earns trustA first-time buyer looks for reasons to feel safe handing over a card. Without them they hesitate, and hesitation is a lost order.
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Every one of these is fixable

None of these problems are unusual, and none of them are permanent. Each one comes down to a decision made somewhere between strategy, design and build, which means each one can be undone the same way.

The work is in knowing which of them is actually costing you sales, and in what order to address them. That is where we start.

How we work with you

We can take on the whole build or step in where you need us most.

Discovery and strategyBefore anything gets built, we work out what the store actually has to do: who buys, how they buy, and where the current setup gets in the way. It stands on its own as a piece of work, and it is often the most valuable part.
Store design and buildWe design and build custom stores, most often on Shopify, around how your customers browse and buy. No stretched templates, and no compromises baked in that you have to live with later.
Integration and custom developmentWe connect the store to the systems the business runs on, from ERP and inventory to CRM, payments and fulfilment, and build custom functionality where the off-the-shelf option falls short.
Support and optimisationAfter launch we stay on. We monitor, maintain and keep improving the store, because the version that goes live is never the version that performs best.

The platform matters less than the thinking behind it

It is tempting to start a store project by picking a platform. In our experience that is the wrong end to start from. The platform should fall out of understanding the business, not the other way around.

So every engagement starts with discovery. We get clear on what the store has to achieve before we say a word about how to build it.

Get the strategy right and the platform decision mostly makes itself.

Frequently Asked Questions

What our clients say

Our clients work across different industries, but the projects they bring us tend to share the same starting point: a business problem that needs solving, not just a website that needs building.

Here’s what a few of them have said about working with us.

Vital testimonial

“Not only does Realm Digital deliver great digital solutions, I also enjoy working with them. Everyone in this company has a passion to see work get executed excellently and they also put the customer first. They want to see Vital succeed just as much as we do.”

Michelle Jooste Digital Marketing Manager, Vital Health Foods

Tabbs

“Very professional, well-organised and structured team to work with, offering flexibility when required and a real feeling of care for the product and the business around the product.”

Rauri Richardson Founder and CEO of Tabbs

Gondwana Testimonial

“It was an absolute pleasure working with Realm Digital on this eCommerce project. Thank you very much for your input, effort and understanding throughout the project.”

Bernd Grahl Online and Social Media Manager of Gondwana Collection Namibia

daily-maverick

“Realm Digital worked religiously with our team to bring the new Daily Maverick site to life – despite working on a tight budget and the huge scope that a news site entails. They worked closely with us in all aspects of the project and their input and commitment helped shape the final product that we are extremely proud of.”

Styli Charalambous Publisher and CEO, Daily Maverick

Realm Digital

Tell us what your store needs to do

Give us a sense of where the business is and where you want it to go. We start with a real discovery conversation before recommending anything, so the first thing you get is a clear read on what will move the numbers.