Sanlam is a South African financial services group headquartered in Cape Town, South Africa. Established in 1918, Sanlam is the largest insurance company in Africa and is listed on the Johannesburg Stock Exchange, the Namibian Stock Exchange and the A2X.

Africa’s largest insurance company needed to understand what their customers were asking and why. Realm implemented a knowledge base FAQ system that gave Sanlam the visibility and analytics to act on it.