VW is a German automotive company that designs, manufactures, and sells a wide range of vehicles. In addition, VW also has a financial division that provides a range of services, including leasing and financing, insurance, and fleet management. VW has a global presence, with manufacturing facilities and sales offices in numerous countries around the world.

Volkswagen South Africa wanted to engage customers more effectively and reduce reliance on paper-based processes. Realm applied design thinking to define the solution and shape the path to implementation.